At Integral Health, we are deeply committed to ensuring your utmost satisfaction. If you receive a damaged, defective, or incorrect item, we will gladly replace it or send you a new one. Please read our complete policy below to understand our return and refund process:

1. Damaged, Defective, or Wrong Products

• If you discover any issue (damaged, defective, or wrong product) after opening the package, please contact our Customer Relationship Department as soon as possible.

• Required Proof: You must provide clear picture or video proof of the affected product when submitting your claim.

• Validity Period: Complaints must be registered within 3 days from the date of delivery. Claims made after 3 days will not be accepted.

2. Exceptions & Conditions

• Used Items: Any products that have been used, swatched, or altered will not be eligible for a refund or exchange.

• Liquid/Semi-Liquid Products: Due to hygiene and safety standards, liquid or semi-liquid products are strictly non-returnable and non-refundable once opened.

• Product Suitability: The refund policy does not apply if you unpack the product or if the product does not suit your personal preference/skin type.

• Customer Ordering Errors: If you accidentally order the wrong product, we can resend the correct item. However, you will be responsible for paying both the return shipping and the new resending delivery costs.

3. How to Process a Refund

To successfully claim and receive a refund, you must return the product along with:

• The Original Invoice

• The Original Packaging

Once our Customer Relationship Department coordinates with the assigned team and verifies the returned items, your product will either be replaced or the payment will be adjusted/refunded accordingly.

Contact Our Support Team

For any queries, assistance, or to lodge a complaint, please reach out to our Customer Relationship Department: 📞 +880 1818 086 966